| Course Name | Ground Services Management |
| Code | Semester | Theory (hour/week) | Application/Lab (hour/week) | Local Credits | ECTS |
|---|---|---|---|---|---|
| SHKH 208 | Fall/Spring | 3 | 0 | 3 | 5 |
| Prerequisites | None | |||||
| Course Language | Turkish | |||||
| Course Type | Elective | |||||
| Course Level | Short Cycle | |||||
| Mode of Delivery | - | |||||
| Teaching Methods and Techniques of the Course | ||||||
| Course Coordinator | - | |||||
| Course Lecturer(s) | ||||||
| Assistant(s) | - | |||||
| Course Objectives | The aim of this course is to teach basic theories and concepts related to the ground service management. |
| Learning Outcomes | The students who succeeded in this course;
|
| Course Description | Check-in, baggage operations, passenger acceptence to the airplane; loading, unloading, stairs cleaning, air services, cargo and mail services, flight operations, load control and communication services training. |
| Related Sustainable Development Goals | |
|
| Core Courses | X |
| Major Area Courses | ||
| Supportive Courses | ||
| Media and Managment Skills Courses | ||
| Transferable Skill Courses |
| Week | Subjects | Required Materials |
| 1 | Introduction | Course Materials |
| 2 | Airport ground service management | Course Materials |
| 3 | Ground service types | Course Materials |
| 4 | The development of ground services | Course Materials |
| 5 | The concept of ground services | Course Materials |
| 6 | The concept of ground services | Course Materials |
| 7 | Midterm | Course Materials |
| 8 | Ground services offered | Course Materials |
| 9 | Airline operations | Course Materials |
| 10 | Passengers, cargo owners | Course Materials |
| 11 | Management and organization of ground services business | Course Materials |
| 12 | Management and organization of ground services business | Course Materials |
| 13 | Ground services about flight, passengers and freight | Course Materials |
| 14 | Ground service applications in the world | Course Materials |
| 15 | Ground service applications in Turkey | Course Materials |
| 16 | Final Exam | Course Materials |
| Course Notes/Textbooks | |
| Suggested Readings/Materials |
| Semester Activities | Number | Weigthing |
| Participation | 16 | 10 |
| Laboratory / Application | ||
| Field Work | ||
| Quizzes / Studio Critiques | ||
| Portfolio | ||
| Homework / Assignments | ||
| Presentation / Jury | ||
| Project | ||
| Seminar / Workshop | ||
| Oral Exam | ||
| Midterm | 1 | 40 |
| Final Exam | 1 | 50 |
| Total |
| Weighting of Semester Activities on the Final Grade | 50 | |
| Weighting of End-of-Semester Activities on the Final Grade | 50 | |
| Total |
| Semester Activities | Number | Duration (Hours) | Workload |
|---|---|---|---|
| Course Hours (Including exam week: 16 x total hours) | 16 | 3 | 48 |
| Laboratory / Application Hours (Including exam week: 16 x total hours) | 16 | ||
| Study Hours Out of Class | 16 | 2 | 32 |
| Field Work | |||
| Quizzes / Studio Critiques | |||
| Portfolio | |||
| Homework / Assignments | |||
| Presentation / Jury | |||
| Project | |||
| Seminar / Workshop | |||
| Oral Exam | |||
| Midterms | 1 | 10 | |
| Final Exams | 1 | 10 | |
| Total | 100 |
| # | Program Competencies/Outcomes | * Contribution Level | ||||
1 | 2 | 3 | 4 | 5 | ||
| 1 | To have knowledge of the management system and operation principle of the airlines. | X | ||||
| 2 | To have knowledge of basic aviation terminology, theory of flight / aerodynamics and meteorology. | X | ||||
| 3 | To have knowledge of member of the cabin crew duties / responsibilities, aviation standard operating rules and safety / security concepts. | X | ||||
| 4 | To perform proper and effective action for the first aid in aviation. | X | ||||
| 5 | To interfere all emergency cases that may occur in relation to transport and flight operations and the crowd control and management methods. | X | ||||
| 6 | To take responsibility as individuals and team members, open to criticism and work efficiently. | X | ||||
| 7 | To have information about diction and techniques announcement. | X | ||||
| 8 | To understand human factors in aviation, the environment, society, the effects of health conditions and the importance of the limits of human performance. | X | ||||
| 9 | To have knowledge of world geography and cultures. | X | ||||
| 10 | To realize the presentation within the framework of etiquette, the importance of the overall appearance, personal care and courtesy. | X | ||||
| 11 | To use a foreign language to track information related to the cabin services in the area of civil aviation. | X | ||||
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest
